Ticketing Terms and conditions

Please read this alongside our main Terms of Use

The website at www.ticketplanet.ng (our website) is owned and operated by TICKETPLANET Nigeria Limited These terms and conditions apply to tickets for performances and events and references in these terms to 'performances' will also include events, movies and flights.


Ticketplanet Nigeria is a ticketing sale platform of entertainment events, movies and flights (“Event”, “Events”). Tickets (“Tickets”) for Events, movies and flights are sold by Ticketplanet to purchasers through our website (www.Ticketplanet.ng ) or app. Notwithstanding the terms of use of our app which may apply to the sale of a Ticket for a particular Event, movies or flights, by purchasing and/or holding and/or being in possession of a Ticket or Tickets, the holder of the Ticket (“Ticket holder”, “you”, “your”) agrees to and is bound by these terms and conditions (“Ticketing Terms”). The provisions of these Ticketing Terms are for the benefit of Ticket holder and/or Ticketplanet and may be accepted by the Venue at any time.

If you are under the age of 18, you must obtain your parents’ or legal guardians’ prior authorization, permission and consent to attend an Event. All clauses in the Ticketing Terms indicated in BOLD are provisions which limit the risk or liability of Ticketplanet and constitute an assumption of risk or liability by you, impose an obligation on you to indemnify Ticketplanet Nigeria or is an acknowledgement of a fact by you, and are therefore drawn to your attention. You should pay particular attention to such clauses and consider them carefully.

The Ticketing Terms

Refund and Cancellation Policy


You understand that use of the Services may result in charges to you for the services you receive ("Charges"). Ticketplanet will receive and/or enable your payment of the applicable Charges for services obtained through your use of the Services. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees and/or surcharges including a booking fee.

All Charges and payments will be enabled by Ticketplanet using the preferred payment method designated in your Account, after which you will receive a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Ticketplanet may use a secondary payment method in your Acccount, if available. Charges paid by you are final and non-refundable, unless otherwise determined by Ticketplanet.

As between you and Ticketplanet, Ticketplanet reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in Ticketplanet’s sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. Ticketplanet will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. You may elect to cancel your request for Services at any time prior to the commencement of such Services, in which case you may be charged a cancellation fee.